Sales and Customer Service Advisor

Full Time

We are looking for a confident and target driven person to join our Customer Services team. You will receive a guaranteed basic pay of £21,157.50, plus bonuses and incentives and structured development path within the role; with a realistic OTE £28,000.

We are looking for people who:-

  • Have excellent communication skills
  • Have experience of working in a customer facing role
  • Are confident and enthusiastic
  • Are pro-active in learning and developing their skills
  • Are determined to succeed
  • Can understand and follow set processes

The Role:

You will be helping us to retain existing customers by taking inbound calls and making outbound calls to customers experiencing issues with paying their premiums or wishing to cancel their policies. You will also take inbound calls from customers interested in registering for our products. Once you are trained you will also handle enquiries from existing customers.

There is absolutely no cold calling involved, all our customers already have a product with us or have a genuine interest in our products.

About us

  • Union Insurance Services is a leading brokerage with over 2 million satisfied customers. We’ve paid out over £35 million in claims. 
  • We are proud to be a Living Wage accredited employer. 
  • Never worked in insurance before? Don’t panic – we pride ourselves on our thorough paid training programme. You’ll also be supported beyond your initial induction, as we continue to provide full development for employees through all stages of their careers. We are accredited with Investors in People Status and have a strong track record or promoting people from within.

Benefits of working with us

  • £21,157.50 starting salary plus generous bonuses - with a realistic OTE £28,000
  • 25 days Annual Leave + Bank Holidays
  • Ongoing training and support
  • Fantastic work/life balance
  • Sociable working hours (37.5 hours a week, Mon-Fri, no weekends)
  •  Also included: Prepaid card with access to shopping discounts at major retailers, season ticket loan, £15 a month towards any of our insurance policies, childcare vouchers, Cycle to Work scheme and company pension, life insurance (4 x Annual Salary)

Our team has a message for you:

  • “I have worked at UIS for almost 2 years; I started off working in the office where I was trained to the best standard. The company helped me build my sales technique whilst encouraging me to improve and want to be better. The management team are amazing, I cannot fault their approach. They genuinely care about each member of the team and check in on us individually.”
  • “I am so grateful to work for UIS and all of the support management have given me. I could not recommend the company/job enough!”

Location: Kentish Town (Northern Line) near Camden

COVID-19 considerations:Temperature checks, social distancing, cleaning procedures