Claims Assessor

Full Time

As a Claims Assessor you will be instrumental in helping us deliver the best possible customer experience within a small legal services team. You will be responsible for managing the customer experience at claim, from FNOL through to claim outcome and delivering an excellent claims management that provides value to the business.

Ensuring that we maintain a robust framework for claims handling across the business to ensure that the company meets their regulatory obligations. You'll also ensure the income protection and personal accident claims are investigated fairly in line with company procedure and rules that meet TCF requirements and reduce and minimise losses.

Salary: £Competitive

Working hours

Full-Time 35 hours per week, permanent contract

Monday to Friday between 9.00am to 5.00pm

Location conveniently located close to multiple transport links:

Kentish Town tube on the Northern Line (5 mins)

Kentish Town national rail station (5mins) connects to Bedfordshire, Kent & Surrey

Kentish Town West or Gospel Oak on the Overground (10 mins)

Bus routes 214,134,C2

Key Responsibilities

You will be part of a dedicated in-house legal service team, working alongside the Head of Claims to deliver the company’s business objectives

  • You will manage the customer experience at claim, from FNOL through to claim outcome
  • Handle incoming claims enquiries by phone, post, or email
  • Assess a variety of illness and accident insurance claims
  • Request additional information necessary to assess and decide claims
  • Monitor and chase outstanding claims requirements
  • Apply policy terms and conditions to the key claim evidence in order to reach a decision
  • Add claim payments, reserves and new claims to a claim register to ensure correct MI is held and available
  • Deal with all claims fairly, thoroughly and efficiently to ensure appropriate customer outcomes
  • Be empathetic towards our customers, supporting them through a difficult period in order to make their claim journey as easy and straightforward as possible

What we can offer you?

Union Insurance Services is a leading brokerage that is accredited with Investors in People status and has over 2 million satisfied customers. We have paid out over £29.2 million in claims, making us a first choice insurance provider for UK trade union members.

In return for your outstanding drive and determination, we offer you an exciting and varied role with real development opportunities that are supported by a well-structured training and development path, excellent company benefits and a great working environment, where you will be recognised for your achievements and contribution to our success.

Additional Benefits

  • 25 days annual leave (plus bank holidays)
  • Structured training and development programme
  • Life cover of four times your basic salary
  • Company contributory pension
  • Choice of additional protection insurance cover
  • Company prepaid card with cashback from major retailers
  • Shopping discounts
  • Cinema discounts
  • A good work/life balance
  • Sociable working hours
  • Free social events

To apply, please send your CV to or if you know someone who might be interested then please pass our details on!

If you are successful, we will call you for a telephone interview, which is the first stage of our recruitment process. Candidates will then be invited to a face to face interview.